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game freezes at intro screen

Discussion in 'Everything Else!' started by Noobz, Nov 23, 2014.

  1. Noobz

    Noobz

    Messages:
    255
    Hello,

    This normally happens at least once a day but it usually goes away once I restart my phone. It takes me to the Soccer spirits screen. I touch the screen and the loading symbol spins, but then stops It stays like that indefinitely as far as I can tell.


    Any advice is appreciated,
    Thanks in advanced
     
  2. Jiggles

    Jiggles Puffyminator ಠ_ಠ

    Messages:
    2,371
    IGN/ID:
    <big secret>
    Club:
    Going solo
    Galaxy:
    Forever Plat
    Colosseum:
    30~ish
    i had it too, and after i saw you post the thread i was like "im gonna answer him later bc it was kinda fixed here" and got it again lol

    i have no idea what fixed it but,
    1) force stop the game from the apps
    2) clean the cache
    3) (optional) i had to reinstall my game a few days ago, so idk if you should bc it happened again so it's not a solution

    i think what causes it to freeze is not being able to load the event menu, which is weird :/
     
  3. Stormborn

    Stormborn Tiger Cub

    Messages:
    9
    Location:
    Manila
    IGN/ID:
    Stormborn
    Galaxy:
    Bronze League
    Colosseum:
    10585
    I got this too before. What I usually do is change servers then switch back.

    Go to Management screen > Etc > Select Server > then transfer to Korean Server (or vice versa) > play the game through (if you're playing the other server for the first time > if you got the chance to switch servers again, do it.

    Works like a charm.:)
     
  4. Noobz

    Noobz

    Messages:
    255
    Will changing servers cause a data issue? Or can I switch back?

    Will that Folix things if I can't even get in the game?
     
  5. Stormborn

    Stormborn Tiger Cub

    Messages:
    9
    Location:
    Manila
    IGN/ID:
    Stormborn
    Galaxy:
    Bronze League
    Colosseum:
    10585
    Well, just to be sure, make sure that your game is connected to a HIVE account so your game backs up in their servers. Once you made sure of that, you can freely switch back and forth between the servers.

    As for me, this switching back and forth of servers fixed my stuck in the blue loading screen issue. I reinstalled the game, then I linked my HIVE account, chose the different server that I played on, played through tutorial, then went back to my original server and bam, fixed.
     
  6. Red4fox

    Red4fox

    Messages:
    2
    I can't login and freezing at login screen. i have tap it, load a moment and still in this screen... Fix it please
     

    Attached Files:

  7. Galatea

    Galatea The Lurking/Chill RainbowWhale Galatine Staff Member

    Messages:
    1,674
    IGN/ID:
    Galatea
    Club:
    Paradox
    Galaxy:
    Champions
    Colosseum:
    47 (46 Beaten)
    Did you try any of the suggestions above?
     
  8. Red4fox

    Red4fox

    Messages:
    2
    Yes I try it, reinstall, etcand still in that screen
     
  9. Stormborn

    Stormborn Tiger Cub

    Messages:
    9
    Location:
    Manila
    IGN/ID:
    Stormborn
    Galaxy:
    Bronze League
    Colosseum:
    10585
    When I escalated this issue to Com2Us, I received this reply:

    Maybe try clearing up space?
     
  10. Jiggles

    Jiggles Puffyminator ಠ_ಠ

    Messages:
    2,371
    IGN/ID:
    <big secret>
    Club:
    Going solo
    Galaxy:
    Forever Plat
    Colosseum:
    30~ish
    yeah, deleting some apps and clearing space is an option too. after all, its loading stuff and if it doesnt have space to load them it should stop.
    and rebooting your phone/tablet/ipad is necessary after clearing the apps
     
  11. Noobz

    Noobz

    Messages:
    255
    one thing that has work since I asked this is just let is sit there until the events load. I think a strong wifi connection would help as well. If the events don't load I close the app and try again.
     
    Jiggles likes this.
  12. Jiggles

    Jiggles Puffyminator ಠ_ಠ

    Messages:
    2,371
    IGN/ID:
    <big secret>
    Club:
    Going solo
    Galaxy:
    Forever Plat
    Colosseum:
    30~ish
    they should have an option to turn that off , we can see the events in the game anyways :/
     
  13. UpAnDown

    UpAnDown (╯°□°)╯︵ ┻━┻) Flipping tables

    Messages:
    132
    IGN/ID:
    TingHui
    Galaxy:
    Platinum
    Colosseum:
    29
    I just restarted my wifi/cellular data. It works after restart
     
  14. Noobz

    Noobz

    Messages:
    255
    So does that make it a connection issue? I rarely see it happen on my schools WiFi. My house is where I usually have an issue. So maybe just try to reset the data as posted above.
     
  15. Alex

    Alex Administrator Staff Member

    Messages:
    654
    Location:
    New Jersey
    IGN/ID:
    VizeLX
    Galaxy:
    Platinum
    Usually a connection issue for me. I never see it when I have a solid internet connection
     

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